Simply reach out to us through our website, email, or WhatsApp. We’ll schedule a free, no-obligation consultation to understand your medical needs, then recommend the most suitable partner hospital in Guangzhou and guide you through every step from there.

It depends on your visa processing time and the hospital’s appointment availability. Typically, the entire process takes 2-4 weeks from initial contact to arriving in Guangzhou. Urgent cases can be expedited — let us know your situation and we’ll do our best to accelerate the timeline.

Yes. After you return home, we continue to coordinate with the hospital for follow-up consultations, which can be conducted remotely via video calls. We’ll also help arrange any necessary repeat visits to Guangzhou. Our team remains your point of contact for as long as you need us.

Our initial consultation is completely free. We work on a coordination model where our service fees are built into the overall care package. You’ll receive a transparent breakdown of all costs — hospital fees, our coordination fee, travel, and accommodation — with no hidden charges.

Costs vary depending on your departure city, flight class, hotel standard, dining preferences, length of stay, and the specific treatment required. We’ve built a Budget Estimator tool to help you get a quick estimate — and compare the costs with receiving the same level of care in Europe.

Our partner hospitals are top-tier comprehensive hospitals in Guangzhou, several of which hold JCI (Joint Commission International) accreditation — the global gold standard for healthcare quality. They are equipped with advanced technology such as proton therapy systems and staffed by internationally trained specialists.

No. We are a medical referral and coordination service — we do not provide medical advice, diagnosis, or treatment recommendations. Our role is to connect you with the right hospitals and specialists, and handle all logistics so you can focus on your health. All medical decisions are made by the doctors at our partner hospitals.

Yes. Our bilingual team provides 24/7 translation support throughout your stay — from hospital registration to doctor consultations to pharmacy visits. Many of our partner hospital specialists also speak English directly. You’ll never feel lost or unable to communicate.

Yes, visa assistance is one of our core services. We’ll prepare and submit your Chinese medical visa application, arrange invitation letters from the partner hospital, and guide you through the entire process. You’ll typically need a valid passport, medical records, and a few supporting documents — we’ll provide a complete checklist.

Absolutely. Family members are welcome to accompany the patient. We can arrange adjacent or family hotel rooms, and our team will assist with their visas and travel arrangements as well. Having loved ones nearby is important for recovery, and we make it easy.